Cancellation & Returns

Returns/Guarantee


We pride ourselves in making high quality fortune cookies and are confident you will be pleased with your order. 

We do not refund if you change your mind, however, if the order is faulty please send, within seven days of receiving your order, an email to sandy@fortunecookies.co.nz or call us on (09) 489 6796 to request a refund or replacement. We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We will accept authorised returns as long as the items are unused and in the original packaging. Courier charges are non-refundable.

Cancellation Policy

We require 7 business day’s notice for cancellation of confirmed fortune cookie orders. If less than 7 business day’s notice is received then a refund will not be authorised.

LATEST PROMOS

Fun Kid’s Birthday Box
Fun Kid’s Birthday Box
We've now got decorated fortune cookies for the kids. Each crispy vanilla cookie has a themed 'fortune' hidden inside it and is then dipped in milk or white chocolate and then topped with a cute sugar dec. For the boys there's cars, monster faces, bugs... and the girls ladybird, flowers, hearts, butterfly.....
Think Apple Pie
The latest flavour we're baking is apple & cinnamon - delicious! Fresh apple flavour with a hint of spice.