Cancellation & Returns

Returns/Guarantee


We pride ourselves in making high quality fortune cookies and are confident you will be pleased with your order. 

We do not refund if you change your mind, however, if the order is faulty please send, within seven days of receiving your order, an email to sandy@fortunecookies.co.nz or call us on (09) 489 6796 to request a refund or replacement. We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We will accept authorised returns as long as the items are unused and in the original packaging. Courier charges are non-refundable.

Cancellation Policy

We require 7 business day’s notice for cancellation of confirmed fortune cookie orders. If less than 7 business day’s notice is received then a refund will not be authorised.

LATEST PROMOS

Fortune cookie Pails
Fortune cookie Pails
We're now stocking Pails that are filled with chocolate dipped vanilla fortune cookies. Three themes to choose from: Good fortunes, Kids and Christmas
Cookie & Crumbs
Cookie & Crumbs
You can now introduce another colour and flavour to your fortune cookies. Try a coffee cookie with mint crumbs, vanilla & strawberry crumbs or chocolate and caramel.