Cancellation & Returns

Returns/Guarantee


We pride ourselves in making high quality fortune cookies and are confident you will be pleased with your order. 

We do not refund if you change your mind, however, if the order is faulty please send, within seven days of receiving your order, an email to sandy@fortunecookies.co.nz or call us on (09) 489 6796 to request a refund or replacement. We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We will accept authorised returns as long as the items are unused and in the original packaging. Courier charges are non-refundable.

Cancellation Policy

We require 7 business day’s notice for cancellation of confirmed fortune cookie orders. If less than 7 business day’s notice is received then a refund will not be authorised.

LATEST PROMOS

Fortune cookie Pails
Fortune cookie Pails
We're now stocking Packs that are filled with our great tasting vanilla fortune cookies. Five 'fortune' themes to choose from: Good fortunes, Kid's fortunes, Kiwiana, Christmas and Chinese New Year.
New!!! Dessert Wafers
New!!!   Dessert Wafers
Vanilla, Salted Caramel & ChocOrange rolled cookie wafers dipped in chocolate. Add as a topping to your icecream sundaes, serve with chocolate mousse or just snack on them with a cup of coffee. Crunchy and so delicious!! Available in-store now.