Cancellation & Returns

Returns/Guarantee


We pride ourselves in making high quality fortune cookies and are confident you will be pleased with your order. 

We do not refund if you change your mind, however, if the order is faulty please send, within seven days of receiving your order, an email to sandy@fortunecookies.co.nz or call us on (09) 489 6796 to request a refund or replacement. We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We will accept authorised returns as long as the items are unused and in the original packaging. Courier charges are non-refundable.

Cancellation Policy

We require 7 business day’s notice for cancellation of confirmed fortune cookie orders. If less than 7 business day’s notice is received then a refund will not be authorised.

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