How we make them & FAQs

How we make our Fortune Cookies


What is a fortune cookie?
A fortune cookie is a crescent shaped hollow cookie with a slip of paper hidden inside, imprinted with a message. The message is usually a short saying or prediction that remains unknown until the cookie is cracked open. It is claimed that for the prediction to come true the whole cookie must be eaten.

Where are the fortune cookies made?
Our cookies are baked fresh to order in our commercial kitchen based in Milford, North Shore, Auckland

How fast can I get my custom fortune cookies?
We can have orders (less than 500 cookies) to you within 3-5 days. Processing time for larger orders (>500 cookies) can vary, depending on how busy the kitchen is and how quickly your messages are approved.

What is the minimum amount of fortune cookies I can order with my own custom message or image inside?
50 customised fortune cookies is the smallest amount we make at a time.

How long can my custom message be?
Each message must be 150 characters or less including spaces, three lines
maximum. Size of paper fortune is 60mm x 13mm. Single sided black print on white paper.

How long will my fortune cookies stay fresh?
Plain fortune cookies will keep for up to 12 weeks. Chocolate dipped can be stored for up to 6-8 weeks.

Can I print images, logos onto my messages?
Yes. Logos can be printed in black or colour onto the back of message slips. Additional charges apply.

Can I get my custom messages done in another language?
Yes, just supply us with the message and we’ll insert into the paper slip.

Will my fortune cookies break?
There could be breakages but we always send you several more cookies in every order to ensure you get the number of cookies you ordered.

What size is the traditional fortune cookie?
The folded cookie size is approx 6cm x 5cm. Ping-pong ball size.

How many messages can I have?
Up to 15 free assorted messages with your order. Additional messages can be ordered at a charge of $3 per message.

How big is The GIANT Fortune Cookie?
The GIANT Cookie is the size of a large rockmelon. You can say anything you want up to 7 sentences / 300 characters including spaces.

How do I store my fortune cookies and what is the shelf life?
Fortune cookies can be stored at room temperature, away from direct sunlight. A cool closet/basement or garage is an ideal place. Plain cookies can be kept in the original packaging for up to 12 weeks. Chocolate dipped for up to 8 weeks. DO NOT PLACE your fortune cookies in the refrigerator or freezer!!!!

Can I have my order delivered on an exact date?
Yes. Specify the required delivery date on your order form. Circumstances out of our control could affect delivery. We cannot refund for this reason.

Methods of Payment Fortune Cookies accepts
You can purchase fortune cookies using online banking, Visa/Mastercard. Eftpos is available in our Milford store.

What if my recipient is not at home to receive the package?
We courier parcels – signature required. If no one is there to sign for the parcel the driver will leave a card in the letterbox, with instructions on what to do next.

Do Fortune Cookies freight to PO Boxes?
Orders cannot be couriered to PO Box addresses.

What if my package doesn’t arrive when it is supposed to?
We aim for delivery on time, however, cannot guarantee this. Sometimes a package is not delivered because of weather delays or circumstances out of our control. We cannot refund for these reasons. If your package just doesn’t show up for any reason at all – call us and we’ll start a track & trace enquiry.

Do you send to rural addresses?
Yes we deliver to rural addresses, however, delivery is around 3-5 days depending where in New Zealand. Additional charges apply.

What are the ingredients used in the fortune cookies?
For a list of all ingredients that we use in our cookies → Click here